“There are four ways, and only four ways, in which we have contact with the world.
We are evaluated and classified by these four contacts:
what we do, how we look, what we say, and how we say it”
Dale Carnegie
Program Overview
- Email essentials. Email structure. Subject line. Opening and closing. Attachments.
- Formal and informal emails. Abbreviation. Correct spelling.
- Enquiries. Writing and replying to enquiries.
- Requesting action. Writing to colleagues. Talking about deadlines and taking action.
- Exchanging information. Informing and replying. Quoting from previous emails. Being diplomatic.
- Making and confirming arrangements.
- Problems. Complaints. Apologies.
- Report structure and key phrases.
- Being direct and brief. Being indirect and polite.