Writing emails in English training

“There are four ways, and only four ways, in which we have contact with the world.
We are evaluated and classified by these four contacts:
what we do, how we look, what we say, and how we say it”
Dale Carnegie

Email is increasingly being used and is gaining popularity as an effective tool of communication in the modern world. You can send and receive messages with lightning speed from anywhere in the world through email.. The use of email for business communication makes it necessary for an individual to have an understanding of the email etiquette rules. This training is designed to help employees know the appropriate use of the Internet while at work as well as behaviors they must vigorously avoid. This training will help to develop and improve both language skills and confidence.

Program Overview

• Email essentials. Email structure. Subject line. Opening and closing. Attachments.
• Formal and informal emails. Abbreviation. Correct spelling.
• Enquiries. Writing and replying to enquiries.
• Requesting action. Writing to colleagues. Talking about deadlines and taking action.
• Exchanging information. Informing and replying. Quoting from previous emails. Being diplomatic.
• Making and confirming arrangements.
• Problems. Complaints. Apologies.
• Report structure and key phrases.
• Being direct and brief. Being indirect and polite.

The duration of the training is 1 day (8 hours)