Customer Interview Success Эффективная работа с жалобами и претензиями клиентов — Trainings For Business  Customer Interview Success Эффективная работа с жалобами и претензиями клиентов — Trainings For Business
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Эффективная работа с жалобами и претензиями клиентов

Customer Interview Success

Before everything else,
“Getting Ready” is the secret of success.

Henry Ford

The aim of this training is to develop the English language and communication skills you need to get the job you want. It will help to prepare for the interview properly, identify your best skills, acknowledge your unique qualities and present yourself in the most positive way.

Program Overview

  • Job interview essentials. Types of job interviews. Job Interviews structure.
  • Preparation for the job interview. Researching the company.
  • Writing an impressive CV. Avoiding common CV mistakes. Identifying your skills. Detailing your education and qualifications. Demonstrating your interest.
  • Making a positive first impression. Dealing effectively with interview questions. Talking about yourself.
  • Handling behavioral questions. Writing SMART stories.
  • Talking about weaknesses and strengths.
  • Asking questions of your own. Appropriate and inappropriate questions.
  • Overcoming nerves. Making first impressions.
  • Dealing with telephone interviews. Advantages and disadvantages of telephone interviews.
  • Closing job interviews.

The duration of the training is 1-2 day (8-16 hours)